Refund policy

Return & Refund Policy

At Mellie Moments, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

- Gift cards
- Final sale items
- Personal care or hygiene products (if applicable)
- Customized or personalized products

Return Process

To start a return, please contact our support team with your order number and reason for the return. Our team will review your request and provide return instructions if the item qualifies. Connect with our support team on [bjexpertpartners@gmail.com]

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will review the issue and provide a replacement or refund where applicable.

Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again.
2. Contact your credit card provider as processing times may vary.
3. Contact your bank, as it may take some time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact our support team.

Contact Us

If you have any questions about returns or refunds, please contact our support team and include your order number so we can assist you quickly. Our support team provides a 24/7 active assistance on our email [bjexpertpartners@gmail.com]

Thank you for shopping with Mellie Moments.