Shipping policy

Shipping Policy

At Mellie Moments, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below to understand how your order will be processed and delivered.

Order Processing

All orders are processed within 1–3 business days after payment is successfully confirmed. Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, promotions, or holidays, processing times may be slightly extended. Customers will be notified if significant delays occur.

Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

- United States: 5–10 business days
- International Orders: 7–15 business days

Delivery times are estimates and may vary depending on location, customs processing, or unforeseen courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor your shipment in real time.

Please allow 24–48 hours for tracking information to update after receiving your confirmation email.

Incorrect Address

Customers are responsible for providing accurate shipping details. If an incorrect address is entered at checkout, please contact us immediately.

Mellie Moments is not responsible for orders delivered to incorrectly provided addresses.

Lost or Delayed Packages

While we work with reliable shipping carriers, unexpected delays may occasionally occur. If your order appears delayed or lost in transit, please contact our support team and we will assist you in resolving the issue with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. Our team will review the issue and arrange a suitable resolution.

Contact Us

If you have any questions about your order or shipping, please contact our support team on this email address [bjexpertpartners@gmail.com], Kindly engage our support team with the Code below for inquires about your order BJMELISSAORDER # (Order Number)

. We are always happy to assist and ensure you have a smooth shopping experience.

Thank you for choosing Mellie Moments.